Frequently Asked Questions (FAQ)

Yes! We provide free local delivery within 100 miles of our distribution centers. We also offer convenient will-call options at our locations for contractors who prefer to pick up their orders in person.

Our lighting fixtures come with a 5-year warranty, ensuring peace of mind with every purchase. If any issues arise, we provide hassle-free warranty service directly through our customer support team.

Yes! We understand the importance of product quality. Contact our customer support team to request samples of the lighting fixtures you’re interested in for evaluation before making a bulk purchase.

Currently, we do not offer installation services directly. However, we partner with trusted contractors and can provide referrals for installation services in your area.

We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. You can also apply for payment terms for larger projects by reaching out to our sales team.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return your item within 30 days as long as it’s in unused, resellable condition. For more details, check our full return policy page.

Yes, we offer discounts for bulk orders. If you're working on a large-scale project, please contact our sales team for personalized pricing based on your requirements.

Once your order has shipped, you’ll receive an email with tracking information. You can also log in to your account on our website to view your order status at any time.

Absolutely! Use our online booking calendar to schedule a meeting with our sales team, and we’ll be happy to discuss your project needs, offer quotes, and provide product recommendations.

Yes, many of our lighting fixtures are DLC (DesignLights Consortium) approved, making them eligible for utility rebate programs. This allows you to pass savings on to your clients while reducing their upfront costs for energy-efficient lighting.

Our team of experts is available to assist you in selecting the best lighting solutions for your project. We can guide you based on factors like the space type, lighting requirements, and budget. Reach out via our contact page or book a meeting to discuss your needs in detail.

For larger projects, we recommend contacting our sales team directly to receive a custom quote. We’ll help with product recommendations, pricing, and availability, ensuring that you get the best deal for your bulk order.

Yes, we provide detailed spec sheets for all of our products. You can download them directly from the product pages on our website, or if you need assistance, our team is happy to provide the specifications via email or over the phone.

Yes, we offer expedited shipping options for urgent orders. Simply contact our customer service team to discuss your timeline, and we’ll do our best to meet your needs.

We strive to ensure all products arrive in perfect condition. However, if you do receive a damaged or defective item, please contact us within 7 days of delivery. We’ll guide you through the return process and get a replacement sent out immediately.

Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.

Absolutely! By creating a Fidelighty account, you can save time on future orders, track order history, and access personalized pricing. Simply create an account on our website to get started.